Head of AI, Specialty · Artera
Design leader who runs AI in healthcare.
I built and led the product design organization at Artera, a patient communication platform used by 800+ provider organizations. Now I lead a nine-builder AI squad building agentic patient intake for 48 specialty healthcare practices.
Selected work
Specialty Intake Service Blueprint
EHR-portable map of the intake journey across 48 specialty practices. The squad's shared model for agent, UI, or workflow automation decisions.
Pacemaker: Federated & Prompt-Ready
Rebuilt the Artera design system as federated infrastructure and an AI substrate. Context Files for Claude Code and Cursor, MCP servers, Figma-to-repo parity.
Accessibility as a Growth Lever
VPAT 2.5, AudioCARE 508 compliance, federal market opened. Governance shift, CI/CD linting, and a No New Debt policy.
Native Reporting
Artera's first in-product analytics surface. Home Dashboard and Analytics Bites patterns now reused across agent and campaign views.
Voice of the Customer
One pipeline for every customer signal, sitting on Pendo Listen with Salesforce account context. 5-business-day PM response SLA.
Conversation Steps
Multi-step patient care journey builder shipped with Sansum Clinic. Diary studies, prototype testing, self-service authoring.
Currently
Leading the specialty AI squad at Artera. Open to conversations about design leadership roles at healthcare SaaS, enterprise SaaS, and AI-native companies.