About
I design AI for patients, not for the EHR.
I'm Head of AI for Specialty at Artera, and I came up through product design. Five years ago I was redesigning enrollment screens. Now I lead a nine-builder squad designing the agents that will run patient intake for 48 specialty practices. Nothing is live yet, and no implementation team is in the room when an agent talks to a patient at 11pm. The design has to be right before we ship.
01 What I do now
I run a nine-builder squad at Artera building agentic patient intake for a cohort of specialty practices. The job is part product design and part operating: standing up the squad, picking the customers we build with, and holding a quality bar that EHR-native intake never had to meet.
02 What I believe
Most healthcare software is configured, not designed. It ships as capability, an implementation team bends it into shape, and the patient gets whatever falls out. That worked when the medium was forms and SMS. It breaks when the medium is conversation. No implementation team is in the room when an agent is talking to a patient at 11pm. The design has to be right the first time. That's what I'm building the squad around.
03 How I got here
Six years at AppFolio designing software people use under stress. Four years at Artera: senior IC, then design manager, then Director of Product Design, now Head of AI for Specialty. The pattern isn't “moved up.” It's kept following the part of the work where design was load-bearing. Right now that's AI.
Off the clock
Based in Santa Barbara. Scuba diver, banjo player, regular at Orville Peck shows with my husband.